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UTM Engagement Center Representative

On campus position with technology provided for calling.

Work Hours:
Monday - Thursday 4:30 p.m. - 8:00 p.m.

·      Call alumni, parents, seniors, and grateful clients to engage in a persuasive
conversation about the University of Tennessee, Martin.
·      Act professionally as a goodwill ambassador for the University of
Tennessee at Martin.
·      Make prospects aware of events and engagement opportunities in Martin
and throughout Tennessee.
·      Ask prospects to make a pledge, consider a recurring credit card gift, or an
outright credit card gift.
·      Check-in with Engagement Center management team and maintain productivity to
meet nightly goals.
·      Utilize feedback and coaching from staff to improve calling technique.
·      Answer questions that arise and make notes of prospect requests or
questions you cannot answer.
·      Update demographic information and help maintain accurate prospect